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FAQ's
What happens after I make the payment?
What happens after I make the payment?
You’ll receive an email from a Glyff Team member with a simple form to gather the details we need to create your new brand.
Your assigned designer will work closely with you throughout the process, ensuring quick responses and a smooth, enjoyable experience.
How long will it take to get my delivery?
How long will it take to get my delivery?
For logo or branding, expect delivery in 5-7 business days after we receive all the necessary information from you. You’ll get an email with a Dropbox link containing your files in all official formats and variations for final delivery:
• JPG
• PNG
• EPS
How will I receive my files?
How will I receive my files?
You’ll receive an email with a link to a Dropbox folder containing all your official files. Everything will be neatly organized for easy access and readability, so you can find, share and download what you need without any hassle!
How many revisions can I request?
How many revisions can I request?
We’ll provide 3 initial logo concepts to start with. If none of these meet your expectations, we’ll create 3 additional concepts at no extra cost. Once you choose a winner, we offer unlimited revisions to refine it to perfection. Keep in mind that revisions and additional concepts may extend the delivery timeline.
What if I’m not happy with the final result?
What if I’m not happy with the final result?
This rarely happens, but if it does, we’ll escalate your case to find the best solution. Your satisfaction is our top priority!
Do I own the artwork after it’s delivered?
Do I own the artwork after it’s delivered?
Yes! Once finalized, the artwork is 100% yours to use however you like. Glyff may showcase it in our portfolio or marketing materials.
Can I make edits to the logo after delivery?
Can I make edits to the logo after delivery?
Absolutely. You’ll receive vector files (EPS) that allow you or another designer to make edits in the future.
What if I don’t know what I want for my brand?
What if I don’t know what I want for my brand?
No worries! That’s exactly what we’re here for. Our easy-to-follow form and personalized consultation process are designed to bring your ideas to life—even if you don’t know where to start. With our creativity at your fingertips, we’ll guide you every step of the way to craft a brand identity that feels uniquely yours. Let us transform your vision into a stunning reality!
Can I get a rush delivery?
Can I get a rush delivery?
Yes, we offer expedited delivery for an additional fee of $99. With this rush option, you’ll receive your project within 72 hours. Make sure to add the expedited option to your order at checkout, and we’ll prioritize your project to ensure a quick turnaround!
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